Shu Shop - Serafina Sneakers

Final Sale

All items are final sale so we can pass along the best possible prices. Returns and exchanges are not accepted.

Damages & Wrong Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of the shipment date so we can make it right.

• Email: info@snaggedandbagged.com
  
• Include your order number and clear photos of the issue.
  

If approved, we’ll send a prepaid return label. A full refund will be issued once the item is received with tags attached and no signs of wear. Items sent back without prior approval will not be accepted.

Refunds

We’ll notify you when your return is received and inspected. If approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

We don’t offer exchanges. If your item was damaged or incorrect and your claim is approved, we’ll process a refund so you can place a new order.